Privacy Policy

Arkansas Pathway Community Services LLC ("APCS," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website at arkansaspathway.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using our Site, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

We may collect the following types of information:

Information You Provide Directly

• Contact form submissions — name, email address, phone number, inquiry type, relationship to the individual seeking services, and message content.
• Email and phone communications — any information you share when you contact us directly.

Information Collected Automatically

• Log data — IP address, browser type, pages visited, and time of visit, collected automatically by our hosting provider.
• Cookies — small files placed on your device to support site functionality. We do not use advertising or tracking cookies.

We use the information we collect to:

• Respond to your inquiries and provide information about our programs and services.
• Process referrals and intake requests for individuals seeking services.
• Communicate with families, caregivers, and case managers about service options.
• Improve the content and functionality of our Site.
• Comply with applicable legal and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

APCS is a provider of services to individuals with intellectual disabilities and may be subject to the Health Insurance Portability and Accountability Act (HIPAA) with respect to protected health information (PHI) collected in the course of providing services. This website is a general informational resource and is not intended for the transmission of PHI. Please do not submit sensitive health or medical information through the contact form on this Site.

For questions about how APCS handles PHI in the context of service delivery, please contact us directly by phone or email.

We may share your information in the following limited circumstances:

• Service providers — third-party vendors who assist us in operating our website or communicating with you (e.g., email delivery services), under confidentiality agreements.
• Legal requirements — when required by law, court order, or government authority.
• Protection of rights — when necessary to protect the safety, rights, or property of APCS, our clients, or the public.

We retain contact form submissions and related correspondence for as long as necessary to respond to your inquiry and for a reasonable period thereafter for recordkeeping purposes. We do not retain personal information longer than necessary for the purposes described in this policy.

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child has provided us with personal information, please contact us so we can delete it.

Our Resources page contains links to external websites operated by third parties (e.g., Arkansas DDS, The Arc of Arkansas). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

You may contact us at any time to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal retention requirements.
• Opt out of any future communications from us.

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy, please contact us: